Legal

Terms & Conditions

Last Updated: 20 March 2025 · Effective Date: 20 March 2025

These Terms and Conditions ("Terms") govern your use of the gantwellm website and the provision of consulting services by gantwellm ("we", "us", "our") to clients ("you", "Client"). By using our website or engaging our services, you agree to be bound by these Terms.

1. Definitions

• "Service" — any consulting, advisory, or workshop service provided by gantwellm.
• "Engagement" — a specific project or retainer arrangement agreed between gantwellm and the Client.
• "Agreement" — these Terms together with any signed engagement letter or proposal.
• "Content" — all materials, reports, frameworks, and deliverables produced by gantwellm in the course of an Engagement.
• "Confidential Information" — any information disclosed by either party that is identified as confidential or that a reasonable person would consider confidential given the context.

2. Acceptance of Terms

By accessing this website or entering into an engagement with gantwellm, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and accept these Terms in full.

3. Service Description

gantwellm provides consulting services in three practice areas: distribution strategy review, family office advisory, and lean operations workshops. Services are delivered in Hong Kong and, where agreed, across Greater China. Full descriptions of each service are available at ./solutions.html.

4. Engagement Process

Each engagement begins with a scoping conversation. Work commences only upon written confirmation (email or signed letter) from both parties, together with receipt of the initial invoice payment where applicable. Verbal agreements are not binding.

5. Payment Terms

• All fees are quoted and invoiced in Hong Kong Dollars (HKD).
• Fixed-scope projects are invoiced 50% on project commencement and 50% on delivery of the final report or workshop.
• Retainer arrangements are invoiced quarterly in advance.
• Payment is due within 14 calendar days of invoice date.
• Late payment may result in suspension of the engagement and interest charges at 1.5% per month on overdue amounts.
• Accepted payment methods include bank transfer to gantwellm's designated account. Details provided on invoice.

6. Cancellation and Refunds

• Project engagements cancelled by the Client before work commences are subject to a cancellation fee of 20% of the total project fee to cover scoping and preparation work.
• Cancellations after work has commenced will be invoiced pro-rata for work completed to date.
• Retainer arrangements may be terminated by either party with 30 days' written notice.
• gantwellm does not offer unconditional refunds. Where deliverables are materially deficient, we will revise them at no additional cost.

7. Intellectual Property

All methodologies, frameworks, tools, and general intellectual property developed by gantwellm remain the exclusive property of gantwellm. Upon full payment of all fees, the Client is granted a non-exclusive, non-transferable licence to use deliverables produced under the engagement for internal business purposes only. Deliverables may not be resold, published externally, or shared with third parties without gantwellm's prior written consent.

8. Confidentiality

Both parties agree to hold each other's Confidential Information in strict confidence and not to disclose it to any third party without prior written consent, except as required by law. This obligation survives termination of any engagement by five years. All client engagements are covered by a mutual NDA signed prior to substantive project discussion.

9. User Responsibilities

Clients agree to:

• Provide accurate and complete information relevant to the engagement
• Make relevant personnel and data available as agreed during scoping
• Not misuse or misrepresent gantwellm's deliverables
• Use the website and services for lawful purposes only

10. Disclaimers

Consulting advice is provided in good faith based on available information. gantwellm does not warrant specific outcomes, financial returns, or operational results. Our advice represents professional judgement and should not be construed as legal, financial, investment, or regulatory advice. Clients should seek appropriate specialist advice for regulated matters.

11. Limitation of Liability

To the fullest extent permitted by Hong Kong law, gantwellm's aggregate liability to any Client arising from or in connection with an engagement shall not exceed the total fees paid by that Client in the preceding 12 months. gantwellm shall not be liable for indirect, consequential, special, or punitive damages, loss of profit, or loss of business opportunity.

12. Indemnification

The Client agrees to indemnify and hold harmless gantwellm against any claims, losses, or expenses arising from the Client's misuse of deliverables, misrepresentation of gantwellm's involvement, or breach of these Terms.

13. Termination

Either party may terminate an engagement on 14 days' written notice if the other party materially breaches the Agreement and fails to remedy the breach within that notice period. gantwellm reserves the right to suspend services pending resolution of overdue invoices.

14. Force Majeure

Neither party shall be liable for delay or failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government action, or pandemic-related restrictions.

15. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. The parties agree to attempt informal resolution of any dispute within 30 days before commencing legal proceedings. Any unresolved disputes shall be subject to the non-exclusive jurisdiction of the courts of Hong Kong SAR.

16. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. These Terms, together with any signed engagement letter, constitute the entire agreement between the parties and supersede all prior discussions and representations.

17. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued engagement with our services following such updates constitutes acceptance of the revised Terms.

18. Contact

For questions relating to these Terms:

• Email: legal@{{DOMAIN}}
• Address: gantwellm, 24/F, United Centre, 95 Queensway, Admiralty, Hong Kong